Leased lines are an ideal solution for businesses that need dedicated uninterrupted communications 24 hours a day, or businesses that wish to build and operate their own communications networks.

Leased lines are mostly used for either internet access (Internet Leased Line) or used privately between two customer sites (Point to Point Leased Line). Unlike a dial-up connection, a leased line is always active. Customers pay a premium for a leased line and it is supported by a comprehensive Service-Level Agreement (SLA) with a guaranteed fix time and a compensation clause.


Leased lines are invaluable to businesses that need:

  • High quality 24/7 access to the internet with an SLA
  • To run mission critical applications
  • Fast upstream speeds. For example, remote workers accessing office based applications will be pulling away data from their office
  • To view real-time bandwidth monitoring statistics

Advantages of leased lines

  • Secure and private – dedicated exclusively to the customer
  • Speed – symmetrical, uncontended and direct
  • Reliable – private circuit local loops are a premium product supported by fast time to fix guarantees
  • Resilience
  • Wide choice of speeds – bandwidth on demand, easily upgradeable
  • Dependable – leased lines are suitable for in-house office web hosting

Frequently asked questions

Q: Can anyone have a leased line?

A: Leased lines work in conjunction with the existing telephone network infrastructure, so offer a very wide geographical coverage. Unlike other connectivity services such as broadband, leased lines are only available in parts of the country that are well served. Companies located in rural areas must assess their upstream bandwidth requirements prior to choosing a location.

Q: How fast is a leased line?

A: Bandwidth can range from 10/100 GB through to 100/100 GB.

Q: Is a leased line suitable for heavy bandwidth use?

A: Yes. Leased lines are a permanently available internet connection and offer the most resilient method of access. Companies are not competing with other users for the bandwidth and enable businesses to place higher levels of dependence on the internet.

Q: What can I use a leased line for?

A: Leased lines are suitable for various applications. There are no restrictions for leased line use so long as the correct size/speed line will support your business in future. You can use it for internet access, to connect your internal or external server to the internet or to connect offices together via VPN

Q: What size leased line would suit my business?

A: That depends on the number of users and the applications running. The ISP will be able to advise you accordingly

Q: What is the difference between copper and fibre?

A: The difference is that fibre-optics use light pulses to transmit information down fibre lines instead of using electronic pulses to transmit information down copper lines. Today, all core networks are based on fibre due to higher speed capacity and greater resistance to electromagnetic noise such as “alien cross talk” from other nearby cabling. In addition, fibre optic cables cost much less to maintain and are a more modern form of data transport. However, copper is often used as the last mile to an exchange where fibre is present.

Q: Is there a Service Level Agreement? (SLA)

A: Yes. Leased lines are a premium service with stringent uptime guarantees and appropriate rebates for lack of service. The following downtime guarantees are industry standard for unplanned outages.

SLA Maximum number of downtime per month (mins)

99.5% – 216 minutes per month downtime

99.9% – 43.2 minutes per month downtime

99.99% – 4.32 minutes per month downtime

99.999% – 0.432 minutes per month downtime

All approved service providers will provide reasonable notice of planned outages / network maintenance that fall outside the SLA

For any enquiries please contact us