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Prime Connect helps electrical supplier see the light

The Client

One of the largest independent providers of electrical supplies in the UK.

The Challenge

As a national company with regional offices, our client has deployed an extensive network of communications services providing business continuity and services to their employees. However, as a continually and rapidly expanding company, local managers were becoming frustrated with the lack of site specific service and support from their incumbent telecoms provider. There was an absence of dedicated account management which resulted in delays of operational deadlines in the business critical areas of the business.

The Solution

After carrying out an audit of the company’s communications estate, and assessing their needs both now and in the future, Prime Connect appointed a dedicated account manager to advise, assist and monitor the provisioning of their services.

The Result

By introducing a cohesive set of measure, the company and in particular, their local managers, are receiving a Premium Service and operational deadlines are being met. In addition to this, Prime Connect, in managing the company’s landline telephony, were able to offer reduced calling rates resulting in an overall saving of 20% in their annual telecoms expenditure.

About Us

Prime Connect is a provider of a full range of telecommunication solutions to all size businesses in the UK. With extensive experience in the telecommunications industry

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